Bergman Clinics | Woman

THIS FIGURE REPRESENTS THE NUMBER OF CLIENTS WHO RECEIVED TREATMENT AT BERGMAN CLINICS | WOMAN IN 2022.

Providing high-quality medical care requires expertise and specific experience. Performing these specific acts with great regularity increases the skill of the physician and the treating team.

It is very important for Bergman Clinics to meet the wishes and needs of our clients, unless they conflict with professional standards and/or guidelines.

To gain insight into how well we succeed in this, we conduct, for example, a satisfaction survey of all clients, register any complaints and study responses that come in on care card Netherlands.

THIS FIGURE DETERMINES THE NUMBER OF INVASTIGATIVE INGREPATIONS THAT HAVE BEEN TAKEN AT BERGMAN CLINICS | WOMEN IN 2022.

Definition invasive procedures:
Cutting procedures, including surgeries, injections and refractive surgery.

Providing high-quality medical care requires expertise and specific experience. Performing these specific acts with great regularity increases the skill of the physician and the treating team.

Care requires expertise and experience. Therefore, it is important that caregivers are skilled and receive regular continuing education. Performing the actions more often increases skill.

Clients indicate that they would like to be treated by a physician who frequently performs a particular procedure. On this topic, we make sense of how we secure experience the physicians and their teams.

BERGMAN CLINICS SCORES AN NPS OF 56
THE COUNTRY MEDIUM OF SICK HOMES is 44

We ask the Net Promoter Score for all branches. The NPS is considered the golden question within client satisfaction surveys. To what extent would you recommend our clinic to friends/family or colleagues?

You measure the response on a scale from 0 to 10. Clients who are happy to recommend you score a 9 or 10. Clients who score a 6 or lower are called critics. In between are the passively satisfied. The idea behind this is that clients who score a 7 or 8 will not recommend Bergman Clinics, are passive. That only happens with a score of 9 or higher. Clients who score a 6 or lower will negatively recommend Bergman Clinics to friends and family.

To calculate the NPS score, the percentage of critics (0 to 6) is subtracted from the promoters (9,10). (NPS= % promoters- % detractors). The score can range from -100 to 100. 

The data presented are based on the 2020 average.

It is very important for Bergman Clinics to meet the wishes and needs of our clients, unless they conflict with professional standards and/or guidelines.

To gain insight into how well we succeed in this, we conduct, for example, a satisfaction survey of all clients, register any complaints and study responses that come in on care card Netherlands.

View individual measurements

Rating for information prior to treatment

8,2

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Theme: Rating for information prior to treatment

THIS FIGURE REPRESENTS THE OVERALL AVERAGE SCORE OF CLIENTS TREATED BY BERGMAN CLINICS IN 2022 WITH RESPECT TO INFORMATION THEY RECEIVED PRIOR TO TREATMENT.

In our client satisfaction survey, we ask clients several months after they have been to our clinic to give us a rating on a scale of 0 to 10.

The data presented are based on the 2022 average.

Domain: Client focus

It is very important for Bergman Clinics to meet the wishes and needs of our clients, unless they conflict with professional standards and/or guidelines.

To gain insight into how well we succeed in this, we conduct, for example, a satisfaction survey of all clients, register any complaints and study responses that come in on care card Netherlands.

Rating for treatment by practitioner

8,8

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Theme: Rating for treatment by practitioner

THIS FIGURE GIVES THE TOTAL MEDIUM SCORE OF CLIENTS WHO ARE TREATED BY BERGMAN CLINICS IN 2022 WITH REGARD TO the treatment
by the treatment provider.

In our client satisfaction survey, we ask clients several months after they have been to our clinic to give us a rating on a scale of 0 to 10.

The data presented are based on the 2022 average.

Domain: Client focus

It is very important for Bergman Clinics to meet the wishes and needs of our clients, unless they conflict with professional standards and/or guidelines.

To gain insight into how well we succeed in this, we conduct, for example, a satisfaction survey of all clients, register any complaints and study responses that come in on care card Netherlands.

Treatment rating

8,7

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Theme: Treatment rating

This figure represents the average score given to us by clients treated in the past year regarding treatment.

In our client satisfaction survey, we ask clients several months after they have been to our clinic to give us a rating on a scale of 0 to 10.

The data presented are based on the 2022 average.

Domain: Client focus

It is very important for Bergman Clinics to meet the wishes and needs of our clients, unless they conflict with professional standards and/or guidelines.

To gain insight into how well we succeed in this, we conduct, for example, a satisfaction survey of all clients, register any complaints and study responses that come in on care card Netherlands.

Rating for aftercare given

8,3

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Theme: Rating for aftercare given

THIS FIGURE REPRESENTS THE OVERALL AVERAGE SCORE OF CLIENTS TREATED BY BERGMAN CLINICS IN 2022, REGARDING AFTERCARE

In our client satisfaction survey, we ask clients several months after they have been to our clinic to give us a rating on a scale of 0 to 10.

The data presented are based on the 2022 average.

Domain: Client focus

It is very important for Bergman Clinics to meet the wishes and needs of our clients, unless they conflict with professional standards and/or guidelines.

To gain insight into how well we succeed in this, we conduct, for example, a satisfaction survey of all clients, register any complaints and study responses that come in on care card Netherlands.

Report grade for impression of clinic

8,7

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Theme: Report grade for impression of clinic

THIS FIGURE REPRESENTS THE AVERAGE SCORE OF CLIENTS TREATED BY BERGMAN CLINICS IN 2022, WITH RESPECT TO THEIR IMPRESSION OF THE CLINIC.

In our client satisfaction survey, we ask clients several months after they have been to our clinic to give us a rating on a scale of 0 to 10.

The data presented are based on the 2022 average.

 

Domain: Client focus

It is very important for Bergman Clinics to meet the wishes and needs of our clients, unless they conflict with professional standards and/or guidelines.

To gain insight into how well we succeed in this, we conduct, for example, a satisfaction survey of all clients, register any complaints and study responses that come in on care card Netherlands.

This describes the overall average score that clients, who have been treated in the past year, have given us.

In our client satisfaction survey, we ask clients several months after they have been to our clinic to give us a rating on a scale of 0 to 10.

The data presented are based on the 2022 average.

It is very important for Bergman Clinics to meet the wishes and needs of our clients, unless they conflict with professional standards and/or guidelines.

To gain insight into how well we succeed in this, we conduct, for example, a satisfaction survey of all clients, register any complaints and study responses that come in on care card Netherlands.