Quality & safety
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Short access times
At Bergman Clinics, we can help you quickly even in these times. Please see our access times for all treatments and clinics here .
Bergman Clinics | Eyes
Bergman Clinics | Eyes is super-specialized in eye problems and the correction of eye defects. Think of macular degeneration, cataracts and glaucoma. Bergman Clinics | Ogen is also the most experienced clinic in the Netherlands in the field of refractive surgery such as eye laser treatments and lens implants. You can go to Memira by Bergman Clinics for this. We find it very important that there is time and attention for explanation and aftercare. Together with you we choose the optimal treatment.
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Theme: Number of clients
THIS FIGURE REPRESENTS THE NUMBER OF CLIENTS WHO RECEIVED TREATMENT AT BERGMAN CLINICS | EYES IN 2020.
Providing high-quality medical care requires expertise and specific experience. Performing these specific acts with great regularity increases the skill of the physician and the treating team.
Domain: Experience doctor and team
It is very important for Bergman Clinics to meet the wishes and needs of our clients, unless they conflict with professional standards and/or guidelines.
To gain insight into how well we succeed in this, we conduct, for example, a satisfaction survey of all clients, register any complaints and study responses that come in on care card Netherlands.
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Theme: Number of operations
THIS FIGURE DETERMINES THE NUMBER OF INVASIVE INGREPTS THAT HAVE BEEN AT BERGMAN CLINICS | eyes IN 2022.
Definition invasive procedures:
Cutting procedures, including surgeries, injections and refractive surgery.
Providing high-quality medical care requires expertise and specific experience. Performing these specific acts with great regularity increases the skill of the physician and the treating team.
Domain: Client focus
It is very important for Bergman Clinics to meet the wishes and needs of our clients, unless they conflict with professional standards and/or guidelines.
To gain insight into how well we succeed in this, we conduct, for example, a satisfaction survey of all clients, register any complaints and study responses that come in on care card Netherlands.
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Theme: Net promoter score
BERGMAN CLINICS SCORES AN NPS OF 45
THE COUNTRY MEDIUM OF SICK HOMES is 44
THE NPS IS CONSIDERED THE MOST IMPORTANT OUTCOME WITHIN CLIENT SATISFACTION SURVEYS. IT ANSWERS THE QUESTION TO WHAT EXTENT WOULD SOMEONE RECOMMEND OUR CLINIC TO FRIENDS/FAMILY OR COLLEAGUES?
You measure the response on a scale from 0 to 10. Clients who are happy to recommend you score a 9 or 10. Clients who score a 6 or lower are called critics. In between are the passively satisfied.
The idea behind this is that clients who score 7 or 8 will not recommend Bergman Clinics, are passive. This only happens with a score of 9 or higher. Clients who score a 6 or lower will negatively recommend Bergman Clinics to friends and family.
To calculate the NPS score, the percentage of critics (0 to 6) is subtracted from the promoters (9,10). (NPS= % promoters- % detractors). The score can range from -100 to 100. In 2013, Dutch hospitals scored an average of 26 (FKG monitor 2013).
The data presented are based on the average in 2017.
Domain: Client focus
It is very important for Bergman Clinics to meet the wishes and needs of our clients, unless they conflict with professional standards and/or guidelines.
To gain insight into how well we succeed in this, we conduct, for example, a satisfaction survey of all clients, register any complaints and study responses that come in on care card Netherlands.
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View individual measurements
Rating for information prior to treatment
8,5Rating for treatment by practitioner
8,9Treatment rating
8,9Rating for aftercare given
8,6Report grade for impression of clinic
8,8Theme: Total report grade
This describes the overall average score given to us by clients who received treatment in the past year.
In our client satisfaction survey, we ask clients several months after they have been to our clinic to give us a rating on a scale of 0 to 10.
The data presented are based on the 2022 average.
Domain: Client focus
It is very important for Bergman Clinics to meet the wishes and needs of our clients, unless they conflict with professional standards and/or guidelines.
To gain insight into how well we succeed in this, we conduct, for example, a satisfaction survey of all clients, register any complaints and study responses that come in on care card Netherlands.
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